Privacy Statement

Splendor takes the privacy of its members and visitors very seriously. We use the personal information of members and visitors with the sole purpose of providing them with the best possible service and treat all data confidentially.

This statement explains how we collect, use and protect the data we have. Please get in touch with us with any questions or comments. We reserve the right to change this privacy statement. 

Personal data

If you visit our website you can sign up for our newsletter. You can also sign up for our newsletter when you purchase a concert ticket. For a request for receive the newsletter, we only need your email address.

When you become a member of Splendor, we ask that you fill in your personal information.

This includes the following information:

  • First name and surname
  • Gender
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Payment information

We use this information in order to be able to send your Splendor Member Pass, to process your payment, to make contact by phone or email when necessary for a particular service and to inform you of any changes in our services.

When you purchase tickets with your Splendor Member Pass, you also provide us with information. We only use this information for processing your membership and analytics. In addition, we collect data which tracks your activity on our website in order to improve its functionality.

Retention of Data

We save your personal information for as long as you remain a member of Splendor. After that, we observe the following retention policy:

  • Banking information is removed within one month of your membership termination.
  • We retain your name and address for one year after the termination of your membership.

Sharing with third parties

We never sell your personal information to third parties and will only release it when necessary to carry out our agreement with you or to comply when legally required. For companies in which we use your information as part of our order, we sign a Data Processing Agreement (DPA) with them in order to ensure the same level of security and confidentiality in the use of your data.

Parties that can view or edit personal information can be found here: Stager

Tracking Website Visits

Splendor uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to the website. We use cookies with a technical functionality to order to help the website perform as it should. 

In addition, we use cookies to track your surfing behavior so that we can offer personalized content and advertisements. 

When you first visit our website, we inform you of our cookie policy. Nonetheless, you can always change your settings via this link. Our website places cookies for the following third parties: Google AdWords, Google Analytics, Facebook and Twitter.

Viewing, changing or deleting your data

You have the right to view, correct and/or delete your personal information. To request to do any of the above, send an email to info@splendoramsterdam.com. We will reply as quickly as possible. In processing your request, we may ask for additional information in order to confirm who you are. If you withdraw permission for us to use your information, we will be unable to offer you the services connected with your membership and you'll have to cancel your membership. 

In addition, you have the right to withdraw permission for - or object to - the processing of your personal data. You also have the right to data portability. 


Splendor takes protecting your information seriously and takes appropriate measures order to prevent misuse, loss and unauthorized access, publication or changes. If you feel however that your information is not secure or see signs of misuse, please do contact us.

Also, if you have questions or comments about our privacy statement, please contact us at:

Stichting Splendor
Nieuwe Uilenburgerstraat 116
1011 LX Amsterdam
Tel. +31 20 845 33 45